Refund policy
Refund Policy
Last updated: July 2026
Our Commitment At Everstead, we want you to love what you ordered. If something isn't right, we're here to make it right.
Refund Eligibility We accept refund requests within 30 days of delivery. To be eligible, items must be unused, undamaged, and in their original condition.
How to Request a Refund or Exchange Do not ship items back without contacting us first. To initiate a refund, exchange, or return, email us at keepdreaming@eversteadhomes.store with:
- Your order number
- A description of the issue
- Photos of the item (if damaged or defective)
We will review your request and respond within 2–3 business days.
Exchanges We're happy to exchange items for a different size, color, or style where available. To request an exchange, contact us at keepdreaming@eversteadhomes.store within 30 days of delivery. Once your exchange is approved, we'll confirm availability and process the replacement. If the new item is priced higher than your original order, the difference will be charged to your original payment method. If the new item is priced lower, the difference will be refunded to you within 5–10 business days. Any price adjustments will be confirmed with you before processing.
Refund Process Once approved, refunds are issued to your original payment method within 5–10 business days. In some cases, we may offer a replacement instead of a refund.
Non-Refundable Items
- Items returned without prior authorization
- Items damaged due to misuse or improper handling
- Orders where delivery was confirmed but reported missing after 30 days
Damaged or Wrong Items If your item arrived damaged or you received the wrong product, contact us immediately at keepdreaming@eversteadhomes.store and we'll resolve it at no cost to you.
Questions? Email us at keepdreaming@eversteadhomes.store — we typically respond within 3 business day.