Shipping policy

Shipping Policy

Last updated: July 2026

How to Request a Refund or Exchange Do not ship items back without contacting us first. To initiate a refund, exchange, or return, email us at keepdreaming@eversteadhomes.store with:

• Your order number
• A description of the issue
• Photos of the item (if damaged or defective)

We will review your request and respond within 2–3 business days. Please note that Everstead fulfills orders through third-party suppliers who ship directly to you. In many cases, a physical return to a supplier facility may not be required — we will advise you on the appropriate resolution on a case-by-case basis. If a physical return is necessary, a return shipping address will be provided upon approval.

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And update the Non-Refundable Items section to add one line:

Non-Refundable Items

• Items returned without prior authorization
• Items shipped back without a provided return address
• Items damaged due to misuse or improper handling
• Orders where delivery was confirmed but reported missing after 30 days